Policies | The Core Club | Ocean City, MD

tcc POLICIES

THE CORE CLUB TERMS AND CONDITIONS

Classes are subject to change, please check the The Core Club schedule for details and updates.
In order to reserve a spot, classes must be prepaid.
Drop-Ins are welcome, but a spot cannot be guaranteed.
All sales are final and non-refundable.
Grip socks are recommended for all classes and are available for purchase at the studio.
New Clients should arrive at the studio 10 minutes prior to class in order to receive a tutorial on all equipment and sign any applicable waivers.
New Clients will not be able to participate in class if arriving at the studio less than 5 minutes before class start and class credits will not be refunded - this is to ensure safety and a timely class start.
Existing clients will have their spot held up to 5 minutes after class start, after 5 minutes their spot may be given to a standby client.
For Pregnant clients, we do not recommend starting this workout if you are currently pregnant and have never done the workout before. Please talk to your doctor before signing up for this workout. If you are more than 4-5 months pregnant, we will require a doctors note prior to allowing you to participate in the class. This is for your own safety!

CANCELLATIONS

Change of plans? No worries. We have an 8 hour cancellation policy.
Just cancel your class 8 hours or more before class and you will receive a full credit back onto your account without penalty fees.
Late cancellations will be charged a $15 fee and no shows will be charged a $25 fee for all memberships and packages.
Session/Credit Packages will have their class credit added back to their account after fees are assessed for late cancels and no shows.
All classes should be cancelled via The Core Club app or online.

WAITLIST

Class already full? Join the Waitlist.
To join the wait list you must have a class credit in your account.
If a spot opens up, you will be notified by email and text message.
To receive these reminders your profile MUST be set to accept email & text notifications and reminders.

MONTHLY UNLIMITED

No shows will incur a $25 no show fee and late cancels will incur and $15 late cancel fee. No exceptions.
Limit 1 class per day.
Unlimited members get access to 14 day priority booking for 50% of the classes.
Additional classes booked in the same day will be charged at the rate of $21 per additional class.
A valid Credit Card is required to be kept on file.

LIABILITY WAIVER

MASTER ASSUMPTION OF RISK, WAIVER, RELEASE OF LIABILITY AND ARBITRATION AGREEMENT

PLEASE READ CAREFULLY — THIS DOCUMENT AFFECTS YOUR LEGAL RIGHTS AND INCLUDES A WAIVER OF YOUR RIGHT TO A JURY TRIAL AND CLASS ACTION.

This Master Assumption of Risk, Waiver, Release of Liability and Arbitration Agreement (“Agreement”) is entered into between The Core Club OC, LLC d/b/a The Core Club, together with its owners, members, managers, affiliates, subsidiaries, instructors, employees, contractors, agents, successors, assigns, and all current and future locations (collectively referred to as “The Core Club”) and the undersigned participant (“Participant,” “you,” or “your”).

This Agreement applies to all facilities, services, classes, programs, equipment, products, and activities offered by The Core Club, including but not limited to:

• Reformer Pilates classes
• Heated Sculpt classes
• Heated Barre classes
• Group fitness classes
• Private training sessions
• Workshops and special events
• Outdoor or pop-up classes
• Retail purchases
• Café or juice bar services
• Any future services offered by The Core Club

This Agreement also applies to all areas of The Core Club premises, including but not limited to:

• Studios and exercise rooms
• Lobbies and waiting areas
• Hallways and stairways
• Locker rooms and restrooms
• Entrances and exits
• Sidewalks and walkways
• Parking lots and surrounding outdoor areas
• Retail areas
• Café spaces
• Any location owned, leased, operated, or utilized by The Core Club

Participation in any of the above shall be collectively referred to as “Activities.”

1. ASSUMPTION OF RISK

You acknowledge that participation in fitness activities, exercise classes, and use of exercise equipment involves inherent risks, including the risk of serious bodily injury, illness, permanent disability, or death.

Activities at The Core Club may include but are not limited to:

• Pilates reformer training
• Strength and resistance training
• Barre and sculpt classes
• Heated studio workouts
• Use of weights, springs, cables, straps, resistance bands, and other exercise equipment
• Rapid or repetitive movements in group class environments

You understand that potential risks include but are not limited to:

• Muscle strains, sprains, or tears
• Joint injuries or dislocations
• Back, neck, or spinal injuries
• Slips, trips, and falls
• Equipment malfunction or misuse
• Injuries caused by other participants
• Overexertion or fatigue
• Dehydration or dizziness
• Heat exhaustion or heat stroke
• Cardiovascular complications
• Injuries occurring while entering or exiting the facility
• Injuries occurring in parking lots, sidewalks, stairways, entrances, or surrounding outdoor areas

You voluntarily assume all risks, both known and unknown, associated with participation in Activities and use of The Core Club facilities.

2. REFORMER AND FITNESS EQUIPMENT

You acknowledge that Activities may involve the use of Pilates reformers and other specialized fitness equipment, including springs, cables, straps, resistance bands, platforms, and free weights.

You understand that:

• Exercise equipment may break, malfunction, or fail
• Improper use of equipment may cause injury
• Equipment may be used by multiple participants

You voluntarily assume all risks associated with the use or misuse of such equipment.

3. HEATED STUDIO ENVIRONMENTS

Certain classes at The Core Club may take place in heated studio environments.

You understand that exercising in heated conditions may increase the risk of:

• Dehydration
• Dizziness or fainting
• Heat exhaustion
• Heat stroke
• Cardiovascular stress

You acknowledge that you are responsible for monitoring your physical condition, remaining properly hydrated, and stopping exercise if you feel unwell.

4. RELEASE OF LIABILITY

To the fullest extent permitted by law, you release, waive, and discharge The Core Club and the Released Parties from any and all claims, liabilities, damages, or causes of action arising out of or related to:

• Participation in Activities
• Use of facilities or equipment
• Presence on or around The Core Club premises
• Entry into or exit from any Core Club location

This Release includes claims based on ordinary negligence of The Core Club or its employees.

This Release does not apply to gross negligence or intentional misconduct where prohibited by law.

5. PREMISES LIABILITY

This Agreement applies to all areas associated with The Core Club, including but not limited to:

• Indoor studio spaces
• Entrances and exits
• Hallways and stairways
• Sidewalks and walkways
• Parking lots and surrounding outdoor areas
• Retail areas
• Café spaces

You assume all risks associated with being present in these areas.

6. PERSONAL PROPERTY

The Core Club is not responsible for lost, stolen, or damaged personal property, including items left in:

• Studio spaces
• Locker rooms
• Retail areas
• Café spaces
• Parking lots

7. HEALTH REPRESENTATION

You represent and warrant that:

• You are physically capable of participating in exercise activities
• You have consulted a physician if necessary prior to participating
• You do not have any condition that would make participation unsafe

You agree to inform instructors of any injuries, pregnancy, medical conditions, or limitations prior to participating in Activities.

The Core Club does not provide medical advice or medical services.

8. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless The Core Club and its Released Parties from and against any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising from:

• Your participation in Activities
• Your use of the facilities
• Any injury or damage caused by you to another person

9. PHOTO AND VIDEO RELEASE

You acknowledge that photographs or videos may be taken within The Core Club facilities for marketing, promotional, and social media purposes.

By entering the premises or participating in Activities, you grant The Core Club the irrevocable right to use your image, likeness, voice, or appearance in any media without compensation.

10. ARBITRATION AGREEMENT

Any dispute, claim, or controversy arising out of or relating to this Agreement or participation in Activities shall be resolved exclusively through binding arbitration rather than in court.

Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA).

You understand that arbitration waives your right to a trial by jury.

11. CLASS ACTION WAIVER

You agree that any dispute with The Core Club must be brought individually and not as part of a class action, collective action, or representative proceeding.

12. FUTURE LOCATIONS

This Agreement applies to all current and future locations operated by The Core Club, including but not limited to locations in:

• Maryland
• Delaware
• Any additional states where The Core Club may operate in the future

13. GOVERNING LAW

This Agreement shall be governed by the laws of the State in which the applicable Core Club facility is located.

14. SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain fully enforceable.

15. ACKNOWLEDGEMENT

By signing this Agreement, you acknowledge that:

• You have carefully read and fully understand this Agreement
• You understand that you are waiving certain legal rights
• You voluntarily agree to the terms contained herein

Your privacy is very important to us. The page below goes over in detail how we approach your data.

We will need to take your details from time to time – for example for processing payments, and learning how to offer you a better product. However, we won’t give that info to anyone else, the only use we’ll put it to is something directly related to your account.

When we take private information from you such as payment details, these are held securely to ensure privacy and are not shared.

Like virtually every company, we do use third party companies to provide some parts of our service, so when you are making payments for example, you will need to give your payment details to our payments provider. Rest assured the people we work with are trusted by millions and have excellent safeguards themselves.

WANT THE DETAILS?

The Core Club OC, LLC understands the importance of your privacy, and we want you to be as comfortable as possible visiting our site and using our services. This Privacy Policy governs the manner in which The Core Club collects, uses, maintains and discloses information collected from users (each, a “User”) of thecorecluboc.com website (“Site”). This privacy policy applies to the Site and all products and services offered by The Core Club. We hope this will help you make an informed decision about sharing personal information with us. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in, and the terms of, this privacy policy. These practices may change, but any changes will be posted on this page. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Please note that the privacy practices set forth in this privacy policy are for this website only. If you navigate to other websites, please review the privacy policies posted at those sites.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly or optimally.

HOW WE COLLECT INFORMATION

The Core Club may collect and use Users personal information for the following purposes:

To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site – We may use feedback you provide to improve our products and service.

To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails or text messages – We may use the email address or phone number to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails and/or text messages that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails or texts, we include detailed unsubscribe instructions at the bottom of each email.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

COMPLIANCE WITH CHILDREN’S ONLINE PRIVACY PROTECTION ACT

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

CHANGES TO THIS PRIVACY POLICY

The Core Club has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of The Core Club or its services, or your dealings with this site, please contact us at: contact@thecorecluboc.com

This Privacy Policy has been updated and effective as of May 1st, 2024.